The Pilgrim Experience Program’s role is to provide the opportunity for the largest possible number of Muslims to perform Hajj and Umrah to the fullest extent and to work on enriching and enhancing their experience. This is through preparing the Two Holy Mosques, achieving Islam’s universal message, preparing tourist and cultural sites, and providing the best services before, during and after their visit to Makkah and Medina Munawara and the Holy Sites. The role also includes reflecting Saudi Arabia’s honorable and civilized image in serving the Two Holy Mosques and pilgrims.
The Program was launched in 2019 as an extension of the honor of serving the Two Holy Mosques by the kings of this country, since the founder’s era, may God rest his soul.
The Program aims to facilitate hosting the pilgrims of the Two Holy Mosques, and providing them with the best services while enriching their religious and cultural experience. At the beginning of the Program, a study involving thousands of Muslims was conducted around the world, which contributed to defining expectations and learning about pilgrims’ needs.
In order to achieve a distinguished spiritual experience for the Hajj and Umrah pilgrims, the Program designed their journey around seven main points of contact, starting with the point before arrival, arrival and departure, followed by transportation, visiting the Two Holy Mosques and the Holy Sites, performing the ritual in health and safety, and finally reaching the two points of Saudi Arabia’s hospitality and discovery.
In the previous stage, the Program achieved many things in collaboration with the related entities in the sector, most notably making e-visas available for Hajj and Umrah pilgrims from all countries and the extension of the Umrah season, in addition to many technical achievements, including the launch of initiatives such as “Eyab”, “Smart Hajj” and “Pilgrimage without a Bag”, and finally comprehensive health insurance.
In the next phase, the Program aims to provide a transformative spiritual experience for the pilgrims by facilitating and simplifying procedures for hosting more pilgrims and preparing Islamic historical sites in a manner that ensures enriching the religious and cultural activities for Hajj and Umrah pilgrims, as well as achieving integration between all parties to improve the system of services provided through 16 priority paths through which the Kingdom seeks to enable 30 million pilgrims to experience a transformative faith experience (from idea to memory).
H.E. Dr. Tawfig F. AlRabiah
H.H. Prince Badr bin Abdullah bin Muhammad bin Farhan Al Saud
H.E. Dr. Majid bin Abdullah Al-Qasabi
H.E. Mr. Ahmed Al-Khateeb
H.E. Eng. Abdulrahman AlFadley
H.E. Mr. Majed AlHogail
H.E. Eng. Khalid Al-Falih
H.E. Mr. Muhammad bin Abdullah Al-Jadaan
H.E. Eng. Abdullah Amer Al-Swaha
H.E. Eng. Ahmed bin Suleiman Al-Rajhi
H.E. Eng. Saleh bin Nasser Al-Jasser
H.E. Mr. Fahad Al-Jalajel
H.E. Mr. Yasser Al-Rumayyan
H.E. Mr. Nasser Al-Dawood
H.E. Mr. Waleed Al-Khuraiji
Eng. Fahad Albuliheshi
Mr. Ahmed bin Omar Al-Aridi
Eng. Saleh Al-Rasheed
Facilitating hosting more pilgrims and access to the Two Holy Mosques
Providing high-quality services for Hajj and Umrah pilgrims
Enriching the religious and cultural experience of Hajj and Umrah pilgrims
Adopted electronic visas for pilgrims and Umrah performers and reduced visa processing time from 14 days to 5 minutes only.
Pilgrims spent an average of 15 minutes at the Saudi immigration counters as part of the Makkah Road Initiative, which helps to finalize pilgrims’ immigration process.
Launched the health insurance initiative for pilgrims, a national project to provide comprehensive coverage (health - accidents - travel) to compensate the pilgrims in accidents, disasters, and travel problems.
Developed 40 Islamic historical sites and mosques by carrying out preparatory campaigns, protect and prevent demolition and obliteration of Islamic monuments, and launched the initiative to rehabilitate Jabal al-Nour and Jabal Thawr.
Established an electronic training platform (Wefadah) to train and qualify workers who servs the pilgrim, the platform aims to enhance the culture of warmth and hospitality among workers in the sector of Hajj and Umrah.
Launched the Haramain high-speed train, which connects Jeddah Airport with Makkah and Madinah, greatly improving the experience for pilgrims traveling through Saudi Arabia.
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